• Did the customer wait several minutes between opening the Charge Port and inserting the charging cable?
• If yes, this can cause the latch to move back into its default position and block the charge cable insert.
• Did the customer use a finger or tool to move the latch out of the way to insert the charge cable?
• If yes, this is what triggered the alert.
• Did the customer unscrew the charge port cover and move the latch?
• If yes, advise the customer that this is dangerous and please bring the vehicle in for a inspection.
• Did the customer use the manual release lever in the trunk to release the charge port latch and then attempt to charge?
• If yes, this is what triggered the alert.

file create by H⁺ 2022 v0325 updater.store